Job Description

Job Title: Recruitment Operations & Delivery Manager

Location: Remote

Employment Type: Full-time

Regions: APAC and EMEA

About Us :

Teknowiz is a fast-growing staffing agency specializing in contract and permanent talent solutions across regions/industries. We are seeking a hands-on Recruitment Operations & Delivery Manager to lead process excellence, ensure high-quality client submissions, and maximize delivery team performance.

Role Summary :

This role combines recruitment operations leadership with delivery ownership. You will act as a central point of coordination between recruiters and clients ensuring only vetted, quality candidates are submitted and that our internal processes scale efficiently.

Key Responsibilities :

Resume Qualification & Submission Management

• Review and approve resumes before submission to clients, ensuring alignment with job descriptions and quality standards
• Act as a gatekeeper to ensure only the most suitable candidates are sent forward
• Standardize resume formats, client notes, and submittal communication

Candidate Delivery Oversight

• Manage the end-to-end delivery lifecycle from sourcing status and interviews to offer and onboarding
• Maintain delivery trackers, drive closure timelines, and follow up on client feedback
• Proactively identify at-risk pipelines and suggest corrective actions

Team Productivity & Performance

• Set and monitor recruiter KPIs (submissions, interviews, closures, TAT)
• Conduct weekly reviews and performance check-ins with recruiters
• Identify training needs, tools, or process gaps that hinder productivity

Operations & Process Optimization

• Own recruitment process documentation, workflows, and SOPs
• Administer ATS/CRM platforms; ensure adoption and data hygiene
• Automate repetitive tasks and optimize team collaboration using tools like Sheets, ATS automations, scheduling apps, etc.

Reporting & Stakeholder Communication

• Generate weekly and monthly dashboards for management and client reporting
• Forecast hiring requirements by account and flag bandwidth risks
• Support business reviews and escalation handling

Vendor & Compliance Management

• Manage job board vendors, resume databases, and other tech partners
• Ensure adherence to SLAs, data privacy regulations, and compliance needs across APAC and EMEA regions)

Required Skills & Experience

• 8 12 years in recruitment/staffing, including experience managing delivery teams and operational workflows
• Hands-on experience with candidate screening, resume QC, and client submissions
• Prior experience in contract staffing / vendor-based hiring
• Proven ability to manage large pipelines across multiple roles, industries, and geographies
• Strong command over ATS tools (e.g., Zoho, CEIPAL, Bullhorn) and Excel/Google Sheets
• Excellent written/verbal communication and stakeholder management skills
• Data-driven mindset with ability to interpret metrics and act on insights

Nice to Have :

• Worked with offshore delivery or sourcing teams
• Familiarity with RPO/staffing setups or VMS tools

Why Join Us :

• Own delivery and operational impact across global client accounts
• Be part of a growing team with autonomy and growth potential
• Remote-friendly, tech-enabled work culture
• Opportunity to build a delivery centre of excellence

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